In today’s fast-paced business world, manufacturers simply cannot afford to fall behind schedule. We understand that long downtimes can have a major impact on your production schedule, deliverables, and bottom line.
This means you simply don’t have the time to waste on sending your machine out for repairs and trying to look for a replacement (if even available) in the meantime. That’s why we pride ourselves on our on-site, in the field, services. Whether over the phone or through a site visit, we will get your machine up and running as quickly as possible, without it having to leave your premises.
Our support is available over the phone for national and international clients, or as a call-out for local clients. Call us and you can get an on-site estimate or speak with a factory trained, experienced technician who will help you identify and, if possible, solve minor faults. Because we understand the nature and time pressures of a production environment, we have an after-hours service.
Otherwise, we can work on-site, using high quality testing equipment to evaluate, test, and resolve the fault (as far as technically possible) efficiently and quickly. We can also advise you on preventative maintenance going forward and provide you with exchange units, as and when available.